(Frustrating Acne Questions)

SO, I WAS WONDERING...

FAQs

What exactly are ‘self-dissolving microdarts’ and why do I care?

Okay, wow. What happened to easing in? Microdarts are the heroes of our products, actually, and they dissolve within the epicentre of your pimple two hours after a KILLA is applied.


What makes these any different from their much cheaper counterparts?

Most traditional zit patches are made from a simple hydrocolloid sticker, and can be super effective on surface level zits or those that have come to an obvious head. Oftentimes, though, they have limitations. 


KILLA is a tech-meets-skincare patch,  embedded with 24 tiny (pain free!) microdarts containing salicylic acid, hyaluronic acid, niacinamide and oligopeptide-76. This harmonious potion of dermatologist-loved ingredients self-dissolves directly into the heart of a zit, targeting deeper pimples that reside underground.


Do the microdarts hurt?

KILLA’s self-dissolving microdarts don’t hurt—rather, they elicit a tingling sensation that’s kind of satisfying—a signal that something’s about to happen, you know? Consider the feeling a strong tickle, or a gentle sting.

What are KILLA's ingredients? The KILLA patch contains just five clean, efficacious, derm-loved ingredients 


Hyaluronic Acid: a moisture-magnet that acts as a conduit for the other ingredients to be carried into your zit.


Salicylic Acid: an efficacious exfoliant and dermatologist favorite. 


Niacinamide: (B3) helps to shrink the appearance of redness.


Oligopeptide-76: A fierce but gentle peptide that disrupts your zit's journey. 


Sodium Hydroxide: an inactive pH balancer.


Which naughty, nasty ingredients do I need a heads up about?

You'll be pleased to hear that all ZitSticka products are free of parabens, sulphates, mineral oil, animal oils, methylisothiazolinone, formaldehyde, benzalkonium chloride, coal tar, hydroquinone, triclosan, and triclocarban, mercury, oxybenzone and other harmful, unsavoury things. ZitSticka does not test on animals, nor do we pay others to do so. 


Can I use KILLA with other products?

You can keep your regular routine so long as you don't layer KILLA over other products and formulations—it should always be applied to clean, dry skin.

Since the microdarts create microchannels into the skin, it should be used by itself and not in combination with any other topical products.


I have sensitive skin. Will ZitSticka’s ingredients and I get along?

KILLA is built upon a gentle hydrocolloid bandage base. KILLA patches are propelled by the ingredient Hyaluronic Acid, a naturally occurring substance in the skin that therefore presents a really low potential for skin reactions. However we do know that skin sensitivity varies person-to-person, so if you’re unsure, you could always patch test on the back of your hand before going in on your beautiful face.


What about animal testing?

Gross. We can confirm that we absolutely do not test on animals; only on human men and women.


Who formulates your products?

ZitSticka's products are formulated by scientists and compounding pharmacists who've been researching, trialling and testing acne-fighting ingredients since, oh, before we were born probably. Wisdom. They’re a bit like Oprah, but for pimples, and without the free cars.


Who manufactures your products?

Our secret sauce is manufactured in Korea, the cosmetic capital of the world. Those guys are equipped with stupid amounts of skincare knowledge, and if innovation lives anywhere—it’s Korea.


I’m pregnant. Are ZitSticka’s ingredients safe for me?

While KILLA is made from very few safe and dermatologically backed ingredients, we recommend checking with your doctor before using KILLA during pregnancy.


Does KILLA contain preservatives? 

KILLA is free from preservatives or any ingredient designed to extend the life of a product.

How long should I leave a KILLA on for? 

No two zits are created equally, so this happens to be a rather layered answer.


Like we said, KILLA’s microdarts dissolve completely by the 2 hour mark, having deposited acne-averse ingredients into your pimple. They’re enclosed in your zit now; they’re working hard. Trust in that. However, you know what else ZitSticka is good for? Covering and protecting the drama site from bacteria. We recommend keeping it on until it feels flatter, overnight if possible, or even longer if your zit is particularly obnoxious.


What kind of zits does KILLA work best on?

The blind, unidentifiable, hard-to-reach ones that greet you first thing in the morning. The deep, cystic shiners that pulse like a bass line. The early-stage, subcutaneous, upcoming ones that previously left you helpless.


I have a skin condition at the moment. Is KILLA safe for me?

We don't recommend using KILLA on any kind of open wound; whether that be a popped pimple or a scratch. To avoid infections, KILLA's microdarts should be applied to clean, dry skin.


Should I carry a KILLA with me in case one of those suckers turns up out of nowhere?

Yes! In fact, we recommend this. Each KILLA is individually packaged, making them the perfect (supremely hygienic) match for your purse/wallet/back pocket. Pass them around. Save a friend. It’s shareable content for IRL zituations.


Can I wear KILLA out in public?

You should. She was built for you to take care of your zit while you do your daily thing—apply a ZS in the AM, go to the gym, yoga, work and deal with your spot while covering it up. We’re all about creating public solidarity in the takedown of the zit—why melt later what you can melt now?


I’ve accidentally applied a KILLA onto the wrong area of my skin. Can I reuse it?

Unfortunately not. Once placed and pressed to the skin, the KILLA’s microdarts will have started to melt away, diluting their original sharpness. Soooo we’re sorry to report you’ll need to start fresh with a new ZitSticka…


Can I use KILLA with other products, such as ointments or oils?

A ZitSticka should be applied to fresh, clean skin that’s free of makeup.


Do I need to use a CLEANA swab prior to applying a KILLA?

Each KILLA Kit includes individually wrapped active-soaked swabs (CLEANAs), which prime the site to best accept the ZitSticka. That said, if you happen to be on the go and without a CLEANA, a face that’s cleansed and towel-dried is a perfectly ideal compromise.


Is it safe to double patch?

We’re so glad you asked! Yep, it’s 200% safe. Because underground, early-stage acne can run a broad gamut, some zituations—such as the blind, cystic monstrosity that emerges in the same place each month—will benefit handsomely from two consecutive KILLA applications.  


How conspicuous is a patch? I like to patch on weekdays during business hours.

Like your favourite after-dark dress, KILLA is semi-sheer. It’s almost transparent, but not quite. As such, a ZitSticka will appear very subtle against most skin tones—likely a lot subtler than the thing you’re looking to end.


Does KILLA have an expiration date?

Because ZitSticka products are formulated using real, high quality ingredients and zero preservatives, they do have a shelf life. When stored in a cool, dry place out of direct sunlight, KILLA patches will retain their integrity for 36 months when unopened. Once pouch for either cleaning swab or patch is opened, they should both be used immediately.


Can I wear a KILLA in the shower or swimming?

The integrity of the adhesive is best maintained on dry skin, to be quite honest. However, if you absolutely must shower (hello, hygiene) or take a thrilling dip in a body of water, your ZitSticka should still go the distance.


I've dropped the patch on the floor. Should I cut my losses? 

Uh-oh. As you watch the patch flutter to the floor, pray for a good outcome—this could go one of two ways.


1. The patch falls with the microdarts facing up. Great! You're good to apply! Hygiene has been retained. All is well here.


2. The patch falls with the microdarts facing down. Oooh, gross. People have dragged their shoes in that exact spot! Please discard and start over.

How do I check on the status of my order?

There should be a very helpful email in your inbox somewhere. It’s from us! It contains your order number. Once we’ve shipped your order you’ll receive a second email containing your tracking number; a clickable digit that transports you to the website of your local shipping service. They’ll have the particulars for you.


Talk to me about exchanges and refunds.

That wasn’t actually a question but sure! Any non-faulty ZitSticka item can be refunded so long as it’s returned within 30 days of purchase. To qualify for a return/refund, your item must be unused and in the same condition that you received it, including all original packaging and accompanying material.

Unfortunately we do not offer refunds on opened or used products that aren't faulty, nor do we offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable.

In the case of faulty or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase. Please email support@zitsticka.com and we'll take you through the process!


My order was faulty. What are my options?

We're so sorry your items arrived in less-than-perfect condition. Please email support@zitsticka.com and upload 2-3 clear photos of the fault, indicating whether you'd prefer a replacement or refund. We'll get back to you shortly with a refund process, or send you out a brand new item. 

We'll then email you when the refund has been processed OR when your replacement has been dispatched. We always do our best to resolve faulty tickets as quickly as possible! :-)


My order was due for arrival at X time but it never came! Help me help me help me.

Email us! This is urgent! We want to help! Right here: support@zitsticka.com.


Help! There’s a problem with my order. How do I get in touch?

Hate mail can be forwarded to support@zitsticka.com. Seriously though, we’re all about solving problems fast! Please get in touch if something’s wrong.


Does ZitSticka ship to PO boxes?

ZitSticka uses UPS, DHL and USPS to ship your items domestically and DHL internationally. Unfortunately these services don't deliver to PO boxes or APO/FPO addresses.


OMG! You guys are doing a phenomenal job and I think you should know that. How do I get in touch?

Thank you! That is really very kind of you. Love letters can be authored in the Review section, or you can tag us on instagram (@zitsticka) if you prefer.


What's your stance on sustainability? 

Our box and pouches are made from paper and may be recycled. However our sticker and the cleaning swab will need to be disposed of and are unfortunately not biodegradable.
As a tech-meets-skincare company, we had to strive for two important things when conceiving our packaging: 1) Utmost hygiene, given we're dealing with skin and zits and; 2) A way to protect each of the 24 super fragile microdarts—each finer than 1/3 a strand of hair—that are layered into every patch, so that they're not crushed in transit, ruining the efficacy of the patch.


OMG! You guys are doing a phenomenal job and I think you should know that. How do I get in touch?

Thank you! That is really very kind of you. Love letters can be authored in the Review section, or you can tag us on instagram (@zitsticka) if you prefer.


Conversely! How do I unsubscribe from the mailing list? 

You can unsubscribe from ZitSticka emails by scrolling to the button of them and clicking the 'unsubscribe' button. Follow the prompts and, voila! You're off the list :(

I'm interested in stocking ZitSticka in my store, spa or dermatologist. Can we explore this possibility? 


Certainly. As a new brand, we're (vigorously!) working at evolving the many and varied arms of the business, least not our wholesale model, which will be ready in April 2019. Please email wholesale@zitsticka.com with a little about your organization and its offering—we'd love to be able to help your clients and patients in resolving their early-stage, underground zits. 

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