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Any non-faulty ZitSticka item can be refunded so long as it’s returned within 30 days of purchase. To qualify for a return/refund, your item must be unused and in the same condition that you received it, including all original packaging and accompanying material. Essentially, it must be fit for resale. Shipping costs for change-of-mind purchases are the responsibility of the customer.
Please send package to the following address;
ZitSticka Inc. c/o ILG
Unit 25, The Birches Industrial Estate
East Grinstead, RH19 1XZ
In the case of faulty or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase. Please email firstname.lastname@example.org and we'll take you through the process!
Opened or used product
Unfortunately we do not offer refunds on opened or used products. The only exception is when items are faulty, as above.
HOW TO TRACK YOUR CUBE
As soon as your parcel is shipped, we will email you with a tracking number. Just give it a day or so for the tracking number to be activated.
IF YOU GAVE US THE WRONG ADDRESS AT CHECKOUT
Email us ASAP (like now) at email@example.com and we will do everything we can to update this for you. As soon as you order, we will send you a confirmation email so please check your details carefully.
If your order has already been shipped then unfortunately, we can’t change the course of the parcel.